PRIVACY POLICY

1. INTRODUCTION

Welcome to evisassaudiarabia.com ("Company", "we", "our", "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Saudi Arabia visa consultancy services. Our practices are designed to comply with international data protection standards, including GDPR and CCPA.

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2. INFORMATION WE COLLECT

To process your Saudi Arabia E-Visa application, we collect the following categories of data:

• Personal Identifiers: Full name, date of birth, gender, email address, and phone number.

• Sensitive Information: Passport number, passport issuance/expiry dates, and a digital copy of your passport.

• Technical Data: IP address, browser type, and device information collected for security and fraud prevention.

• Transaction Data: Confirmation of payment for our services (200 USD Standard / 250 USD Urgent). Note: We do not store full credit card numbers; these are handled by secure, PCI-compliant third-party gateways.

3. LEGAL BASIS FOR PROCESSING

We process your data based on:

• Performance of a Contract: Collection of passport and personal data is mandatory to fulfill our service of applying for your Saudi E-Visa.

• Consent: By submitting our application form, you provide explicit consent for us to process your data and secure your mandatory medical insurance.

• Protection Against Fraud: We retain logs to protect against fraudulent chargebacks and unauthorized payment disputes.

4. HOW WE USE YOUR INFORMATION

We use the collected data strictly for:

• Submitting your official application to the Saudi Arabian visa authorities.

• Securing the mandatory medical insurance required for entry into the Kingdom.

• Reviewing your documents to minimize error risks.

• Providing 24/7 customer support and processing secure payments for our services.

5. DATA TRANSFER & THIRD PARTIES

We do NOT sell, rent, or trade your personal data for marketing purposes. Your data is shared only with:

• Government Authorities: The official Saudi Arabian visa portal for issuance.

• Insurance Providers: To finalize the mandatory medical coverage included in your fee.

• Payment Processors: To finalize your 200 USD or 250 USD transaction securely.

• Legal Authorities: In the event of a fraudulent chargeback, data will be shared with banking and legal institutions as evidence.

6. DATA RETENTION & SECURITY

• Security: We implement 256-bit SSL encryption for all data transmissions.

• Retention: Sensitive documents (passport copies) are deleted from our active database within 30 days after the process is finalized. Transaction logs and IP records are kept for legal protection against payment disputes.

7. YOUR RIGHTS

You have the right to access, correct, or request the erasure of your data. However, please note that once a visa process has been initiated, certain data must be retained for legal and tax compliance, and fees (200 USD / 250 USD) remain strictly non-refundable.

8. CONTACT US

If you have any questions or wish to exercise your data rights, please contact our team at: support@evisassaudiarabia.com

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Frequently Asked Questions

 

1. Is my personal and passport data secure during the application?

Yes. We use high-level 256-bit SSL encryption to ensure your data is safe. Your information is used exclusively to facilitate your Saudi E-Visa (Standard: 200 USD / Urgent: 250 USD) and secure mandatory insurance.

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2. Why do you store my IP address and communication logs?

These records are maintained to prevent financial fraud. In the event of an unauthorized payment dispute or chargeback for the 200 USD or 250 USD fee, this data serves as legal evidence that the service was requested and initiated.

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3. What happens to my data if I purchase the Priority Service?

If you choose the Priority Service (+30 USD), your data is flagged for our Error-Free Guarantee. This allows us to track your history and provide the 50% discount on your next service fee should your initial application be rejected.