Introduction

At evisassaudiarabia.com (“we”, “us”, or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services (collectively, the “Service”).

By using the Service, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information:

Personal Information You Provide When you apply for a Saudi Arabia e-Visa through our portal, we collect:

• Full name

• Passport number and expiry date

• Date of birth

• Nationality

• Email address

• Phone number

• Travel dates and purpose

• Accommodation address in Saudi Arabia

• Flight details (arrival and departure)

• Digital passport-sized photograph

• Payment information (handled securely by third-party processors – we do not store full card details)

Automatically Collected Information

• IP address

• Browser type and version

• Device information

• Operating system

• Pages visited and time spent

• Referring/exit pages

• Cookies and similar technologies (see our Cookie Policy)

Information from Third Parties

• Payment processors (Stripe, PayPal) for transaction confirmation

• Google Analytics for anonymized usage data

2. How We Use Your Information

We use your information to:

• Process and submit your e-Visa application to the official Saudi Ministry of Foreign Affairs (MOFA) portal

• Verify the accuracy of your application data

• Communicate with you (confirmation emails, status updates, support inquiries)

• Improve the Service (analyze usage trends, fix bugs)

• Prevent fraud and abuse

• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We share it only in these cases:

• With the Saudi Government (MOFA) – To submit your visa application (required by law)

• With our payment processors (Stripe, PayPal) – To process payments securely

• With service providers – Hosting, analytics (Google Analytics – anonymized), email delivery (e.g., SendGrid) – under strict confidentiality agreements

• Legal requirements – If required by law, court order, or government request

• Business transfer – In case of merger, acquisition, or sale of assets

4. Data Storage and Security

• Your data is stored on secure servers in compliance with international data protection standards.

• We use encryption (SSL/TLS) for data transmission.

• Payment data is handled by PCI-DSS compliant processors – we never store full card details.

• We retain your application data only as long as necessary (up to 1 year after processing or as required by law).

5. Your Rights

Depending on your location, you may have rights regarding your personal data:

• Access your data

• Correct inaccurate information

• Request deletion (subject to legal retention requirements)

• Object to processing

• Withdraw consent (where applicable)

To exercise these rights, contact us at support@evisassaudiarabia.com. We will respond within 30 days.

6. International Data Transfers

Your data may be transferred to and processed in countries outside your country of residence (e.g., servers in the United States or Europe). We ensure appropriate safeguards are in place.

7. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect data from children.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted here with an updated “Last Updated” date. Continued use of the Service after changes constitutes acceptance.

9. Contact Us

If you have questions about this Privacy Policy, contact us at: Email: support@evisassaudiarabia.com

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Frequently Asked Questions (FAQ)

1. What personal information do you collect?
   We collect passport details, personal info, photo, accommodation address, flight details, and payment info (handled securely by third parties) to process your e-Visa application.

2. Do you share my data with the Saudi Government?
   Yes, we submit your application data to the official MOFA portal as required for visa processing. We do not share it for any other purpose.

3. Is my payment information safe?
   Yes. We use PCI-DSS compliant processors (Stripe, PayPal). We do not store full credit card details.

4. Can I delete my data?
   Yes. You can request deletion by emailing support@evisassaudiarabia.com. We will remove your data unless we are required to retain it for legal reasons.

5. How long do you keep my information?
   We retain your application data for up to 1 year after processing or as required by law for record-keeping and support purposes.

6. Do you use cookies?
   Yes, for essential functions, analytics (anonymized), and user experience. See our separate Cookie Policy for details.