Introduction and Agreement

These Terms of Service (“Terms”) govern your use of the website evisassaudiarabia.com and any related services (collectively, the “Service”) provided by Nexus Solutions Global LLC, (“we”, “us”, or “our”).

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Service Description

We provide an online platform to assist users in applying for the official Saudi Arabia e-Visa through the Ministry of Foreign Affairs (MOFA) system. We act as a facilitator: we collect your information, verify it for accuracy, and submit your application to the official MOFA portal. We do not issue visas ourselves – the final decision is made solely by the Government of Saudi Arabia.

2. Eligibility

You must be at least 18 years old and legally capable of entering into contracts to use the Service. By using the Service, you represent and warrant that you meet these requirements.

3. User Responsibilities

• You must provide accurate, current, and complete information during the application process.

• Any false, misleading, or incomplete information may result in visa rejection and no refund will be issued.

• You are responsible for double-checking all passport details, dates, and personal information before submission.

• You must comply with all Saudi immigration laws, including exit requirements within 90 days per visit.

4. Fees and Payment

Our service fees are as follows (all-inclusive: government fee + mandatory insurance + our support):

• Standard Processing: 200 USD (3–9 business days)

• Urgent Processing: 250 USD (usually within 24 hours)

• Super Rush Processing: 300 USD (typically within 2 hours, subject to availability)

• Priority Support Upgrade: +30 USD (includes 50% discount on next application service fee if rejected)

All payments are final and non-refundable once the application is submitted to MOFA. No refunds will be issued for visa rejection, changes in plans, errors in your information, or any other reason.

5. Non-Refundable Policy

By proceeding with payment, you acknowledge and agree that all fees are non-refundable. This includes cases of:

• Visa rejection by the Saudi Government

• Errors or changes in your application details

• Cancellation or no-show

• Any other circumstances

The only exception is the Priority Support Upgrade (+30 USD): if your visa is rejected, you receive a 50% discount on the service fee for your next application. Standard and Urgent plans do not include this benefit.

6. Limitation of Liability

We provide application assistance and verification services only. We do not guarantee visa approval – that decision rests solely with the Government of Saudi Arabia. We are not liable for:

• Visa rejection or delay

• Any loss, damage, or expense arising from your use of the Service

• Errors in information you provide

• Changes in Saudi immigration laws or policies

7. Prohibited Activities

You may not:

• Use the Service for any unlawful purpose

• Submit false or misleading information

• Attempt to reverse-engineer, copy, or interfere with the Service

• Initiate fraudulent chargebacks or disputes after service has been provided

8. Chargeback & Fraud Policy

We have a zero-tolerance policy against fraudulent chargebacks. If a chargeback is initiated after we have processed your application (e.g., “service not received” or “unauthorized transaction”), we will provide full evidence (IP logs, communication records, submission data) to your bank and pursue legal action for fraud and damages.

9. Intellectual Property

All content on the Service (text, design, logos) is owned by us or our licensors. You may not copy, reproduce, or distribute without permission.

10. Changes to Terms

We may update these Terms at any time. Continued use of the Service after changes constitutes acceptance of the new Terms.

11. Governing Law & Dispute Resolution

These Terms are governed by the laws of [Your Jurisdiction / Philippines or applicable]. Any disputes shall be resolved through binding arbitration or courts in [Your City/Country].

12. Contact Us

If you have questions about these Terms, contact us at: support@evisassaudiarabia.com

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By using the Service, you acknowledge that you have read, understood, and agree to these Terms of Service.

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Frequently Asked Questions (FAQ)

1. What is the Saudi Arabia e-Visa?
   The Saudi e-Visa is an official electronic travel authorization issued by the Ministry of Foreign Affairs (MOFA). It allows eligible citizens to enter the Kingdom for tourism, Umrah, family visits, or leisure without visiting an embassy.

2. Who can apply for the Saudi e-Visa?
   Citizens of more than 50 countries are eligible. Check the full list on the official MOFA portal or our eligibility checker to confirm your nationality qualifies.

3. How long can I stay in Saudi Arabia with the e-Visa?
   The e-Visa is multiple-entry and valid for 1 year. Each visit allows a maximum stay of 90 consecutive days. You must exit the Kingdom before the 90-day limit ends.

4. Is medical insurance required for the e-Visa?
   Yes, it is mandatory. When you apply through our portal, the required medical insurance is automatically included in the total fee – no separate purchase needed.

5. How long does the e-Visa application take?
   Processing times depend on your chosen option: Standard (3–9 business days), Urgent (usually within 24 hours), or Super Rush (typically within 2 hours, subject to availability).

6. What happens if my e-Visa application is rejected?
   The final decision is made by the Saudi Government. If you purchased Priority Support (+30 USD), you receive a 50% discount on the service fee for your next application. Standard and Urgent plans do not offer refunds or discounts.