Legal Disclaimer: Non-Refundable Policy

 

1. Finality of Payments and Non-Refundable Nature

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By proceeding with the payment for Saudi Arabia E-Visa services (Standard: 200 USD or Urgent: 250 USD), the client (herein referred to as "the User") acknowledges and agrees that all transactions are final and strictly non-refundable. This includes, but is not limited to, cases of visa rejection by the Government of Saudi Arabia, voluntary cancellations, or changes in travel plans. The fee paid covers official government visa fees, mandatory medical insurance, and our professional consultancy services.

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2. Exclusive Error-Free Guarantee (Priority Service Only)

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The User acknowledges that the "Error-Free Guarantee" is strictly and exclusively available to customers who purchase the Priority Service (+30 USD).

• Coverage: In the event of a visa rejection, Priority customers are entitled to a 50% discount on the service fee for their next application.

• Exclusion: Standard and Urgent visa applications do not include this guarantee, and no discounts or refunds will be provided for these plans in case of rejection.

 

3. Fraudulent Chargebacks and Payment Disputes

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Our company maintains a zero-tolerance policy regarding fraudulent payment disputes. If a client initiates a "chargeback" through their banking institution or credit card provider claiming "unauthorized transaction" or "service not received" after the service has been initiated or completed:

• Evidence Submission: We will immediately provide the banking institutions and relevant authorities with all documented evidence, including IP logs, communication records, and visa application data submitted through our portal.

• Legal Action: Our legal department will engage international legal counsel to initiate a Criminal Complaint for Fraud and a civil lawsuit for Material and Moral Damages against the User, regardless of their country of residence.

 

4. International Litigation and Damages

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The User acknowledges that any attempt to recover funds through deceptive banking claims constitutes a breach of contract and an act of financial fraud. In such cases, the User shall be held liable for:

• The original service amount (including Priority fees if applicable).

• All legal fees and court costs incurred by our company during international litigation.

• Compensation for moral damages and reputational harm to the company.

 

5. Jurisdiction and Travel Impact

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By using our services, you agree to be bound by these legal terms. We reserve the right to report fraudulent individuals to international financial monitoring authorities and immigration databases, which may impact future travel to the Kingdom of Saudi Arabia and other jurisdictions.

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Frequently Asked Questions (FAQ)

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1. Why is the visa fee non-refundable even if my application is rejected?

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The total fee paid for Standard (200 USD) or Urgent (250 USD) services is utilized immediately to cover official Saudi government fees, mandatory medical insurance premiums, and our comprehensive manual data verification. Because these costs are paid out the moment your processing begins, these funds cannot be recovered or refunded, regardless of the government's decision.

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2. I accidentally entered the wrong information. Can I get a refund to start over?

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No. All transactions are final as per our Non-Refundable Policy. We strongly advise users to double-check all passport details before submission. If an error is detected by our specialists during the review phase before government submission, we will contact you for corrections; however, once the application is officially processed, no refunds or free modifications are possible.

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3. What are the consequences of initiating a chargeback through my bank?

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We have a zero-tolerance policy toward fraudulent chargebacks. If a dispute is initiated for a service already provided, we will provide your bank with complete evidence, including IP logs and submitted travel documents. Furthermore, our legal department will initiate criminal and civil actions for fraud, which may lead to your details being reported to international immigration and financial monitoring databases.