Legal Disclaimer & Non-Refundable Policy

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1. Finality of Payments and Non-Refundable Nature By completing the payment for Saudi Arabia E-Visa services (Standard: 200 USD / Urgent: 250 USD/Super Rush: 300 USD/Priority Vip +30 USD), the transaction becomes final and strictly non-refundable.

No refunds will be issued under any circumstances, including but not limited to:

• Visa rejection by the Government of Saudi Arabia,

• Changes in travel plans,

• Cancellation or withdrawal by the User,

• Any other reason.

The paid fee covers official government visa processing fees, mandatory medical insurance premiums, and professional consultancy and application services provided by us.

2. Error-Free Guarantee (Exclusive to Priority Service) The “Error-Free Guarantee” applies exclusively to customers who purchase the Priority Service (+30 USD).

• Coverage: In case of visa rejection, Priority Service customers are entitled to a 50% discount on the service fee for their next application.

• Exclusions: Standard and Urgent plans do not include this guarantee. No discounts, refunds, or compensations will be provided in case of rejection for these plans.

3. Fraudulent Chargebacks and Payment Disputes Our company adopts a zero-tolerance policy against chargebacks or payment disputes initiated after the service has commenced or been completed, including claims of “unauthorized transaction” or “service not received.”

In such cases:

• Full evidence will be submitted to the bank and relevant authorities, including IP logs, communication records, and application data submitted through our portal.

• Our legal department will initiate a criminal complaint for fraud and a civil lawsuit for material and moral damages through international legal counsel.

4. International Litigation and Liability Such disputes constitute a breach of contract and financial fraud. The User shall be liable for:

• The full original service amount (including Priority fees if applicable),

• All court costs, legal fees, and attorney fees incurred by our company in international proceedings,

• Compensation for reputational harm and moral damages suffered by the company.

5. Jurisdiction and Travel Consequences By using our services, you agree to be bound by these terms. Fraudulent actions may be reported to international financial monitoring authorities and immigration databases, which may negatively impact your future travel to the Kingdom of Saudi Arabia and other jurisdictions.

Frequently Asked Questions

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1. Why is the visa fee non-refundable even if my application is rejected?
The total fee is immediately allocated to cover official Saudi government visa fees, mandatory medical insurance premiums, and our manual data verification and application processing services. These payments are made at the moment the application is submitted and cannot be recovered or refunded under any circumstances.

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2. I accidentally entered wrong information. Can I get a refund to start over?

No. All transactions are final and non-refundable. We strongly recommend double-checking all passport and personal details before submission. If our specialists detect an error during the review phase (prior to government submission), we will contact you for corrections. However, once the application is officially processed, no refunds, free modifications, or re-submissions are possible.

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3. What happens if I initiate a chargeback through my bank?

Chargebacks initiated after the service has been provided are considered fraudulent. We will submit full evidence to your bank (including IP logs, communication history, and application data). Our legal department will file a criminal complaint for fraud and a civil lawsuit for damages. Such actions may result in your details being reported to international immigration and financial monitoring databases.